Online Shopping FAQ

Shop Online and Get Your Groceries Curbside

FREQUENTLY ASKED QUESTIONS:

What days can I order online for curbside pick-up?

You may place an online order any day of the week with the option to order up to one day in advance or choose same-day pick-up. Please note that curbside pick-up is not available on Saturdays or Mondays. 

What times can I order?

You may place an order online at any time. All orders must be placed a minimum of 2 hours before pick-up and no more than 1 day in advance. See below for specific pick-up time range.

What times can I pick up?

Curbside pick-up is available during the following hours:

Monday: No Curbside Pick-Up

Tuesday: 10am - 5pm

Wednesday: 10am - 5pm

Thursday: 12pm-7pm

Friday: 10am - 5pm

Saturday: No Curbside Pick-up

Sunday: 10am-5pm

All orders must be placed at least 2 hours before you pick-up. 

Can I order ahead of time?

Absolutely! We are able to process orders one day ahead of time. Please know that curbside pick-up is not available on Saturdays or Mondays.

Can I pay online?

Unfortunately, we aren’t able to accept online payment at this time. We will continue to process your payment at the time of pick-up. We can accept credit/debit cards, checks, cash, and EBT.

 

Important Disclaimer: Due to weight variations in produce and bulk items, in addition to special request items, the price listed in your cart may be different than the total at the time of pick-up.

What if I want an item that isn't on the website?

If you would like to try and order an item that you do not see on the website, type your requested products in the box titled “Can't Find Something?” in your Cart. Please be as specific as possible, indiciating 1) Brand, 2) Item description, 3) Size, 4) Quantity.

 

Note: We cannot guarantee availability of items not listed on the website. 

Is there a service fee for online orders?

Yes, all curbside pick-up services will still include a $5 service fee.

Where can I enter my owner number?

If you are an owner of the Co-op, please list your owner number after your last name. You don't have to be an owner to shop with us, though!

I’m here to pick up my groceries. Now what?

When you’re here for curbside pick-up, call us at (217) 202-8734. We’ll process your payment at your car and load up your groceries!

Who can I contact if I have questions or concerns?

You can reach out to our Curbside Manager! Email at curbside@commonground.coop or call (217) 202-8734.